Payments & Refund Policy

Payments and Refunds Policy

1. Fees

Customer will pay all fees as specified in the invoice against consumption of Services, applicable SOWs and other accepted proposals. Except as otherwise specified in writing, (i) fees are based on subscriptions purchased, and become due and deductible immediately on consumption of APIs (ii) payment obligations are non-cancelable and fees paid are non-refundable. Customer shall duly verify receipts provided by and invoices raised by Lithasa and notify Lithasa within 7 days, of any discrepancy identified as per Customer, of receipt of the invoice.

2. Payment

Customer will avail the Services by maintaining an available balance of suitable value, based on their projected consumption of APIs via recharging their closed wallet on the platform. The closed wallet shall keep a record of all payments made and maintain the Customer’s available balance. Service Provider shall provide a receipt for any payment thus made in advance. On Customer’s consumption of the Services, the applicable fees will be deducted immediately from their available balance on the closed wallet and the updated balance will be displayed. The Parties hereby agree that to facilitate uninterrupted availability of Services and avoid suspension of Services owing to inadequate balance, Lithasa through the platform and via email shall provide alerts to Customer, notifying the Customer of a low balance of credits, thereby enabling the Customer to make timely payments or ‘recharge’ the wallet and add to the available balance. Specifically, an alert will be sent from the platform once twenty five percent of the available balance on the closed wallet remains. Further, Lithasa agrees to configure, upon Customer’s request, one additional alert.

3. Invoicing

Lithasa shall further provide an invoice on the platform, on or before the seventh of every month, for the previous month’s consumption, in compliance with GST E-Invoicing regulations.

4 .Refunds

Unused balances on the wallet are carried forward. Additionally on written request by Customer, Lithasa shall refund unused balances within 15 working days of receiving the request. If there is no activity by the Customer, i.e. no consumption of Services, for six months, at the beginning of the seventh month, the Lithasa shall suspend Customer’s access to the Services; based on written communication from the customer, Services would be restored or a refund process would be initiated.

5. Taxes

Lithasa's fees do not include any taxes, levies, duties or similar governmental assessments of any nature, including, for example, goods and services, value-added, sales, use or withholding taxes, assessable by any jurisdiction whatsoever (collectively, “Taxes”). Customer is responsible for paying all Taxes associated with its purchases hereunder. If Lithasa has the legal obligation to pay or collect Taxes for which Customer is responsible under this section, Lithasa will invoice Customer and Customer will pay that amount unless Customer provides Lithasa with a valid tax exemption certificate authorized by the appropriate taxing authority. For clarity, Lithasa is solely responsible for taxes assessable against it based on its income, property and employees.

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