The Challenge
ICICI Lombard faced challenges with its traditional manual onboarding workflows, which needed to be faster, more efficient, and consistent. The company relied heavily on these manual processes, leading to delays and errors in processing.
- Slow Processing Times
The manual approach resulted in longer onboarding times, frustrating customers who expected a faster, more seamless experience.
- Inconsistencies
Manual workflows lead to errors and inconsistencies, compromising data accuracy and operational reliability.
- Quick Implementation
ICICI struggled to implement the right solutions quickly without disrupting ongoing services. - Operational Inefficiencies
These challenges created operational bottlenecks, preventing the company from scaling effectively and offering a more efficient onboarding process
98%
automation of onboarding workflows
2%
of workflows require manual checks
3 Months
taken to deploy the solutions across systems
"Arya.ai has been a game-changer in our digital transformation journey. Their cutting-edge technology and Arya Apex platform allowed us to achieve an incredible 98% automation of our onboarding workflows, cutting manual interventions to a mere 2%. With record-breaking deployment speed and scalability, Arya.ai has empowered us to deliver on our promise of making insurance more accessible and hassle-free for our customers."
Yatish Bhatia
SVP Technology
Solution
To address these challenges, ICICI Lombard partnered with Arya AI to implement its Apex platform, integrating AI-driven APIs to transform the onboarding process and enhance operational efficiency. Arya AI’s solutions streamlined identity verification, automated document processing, and improved risk assessment, enabling ICICI Lombard to modernize its workflows effectively.
Key highlights of the Arya AI solution include:
- Automated Identity Verification
The AI-driven APIs replaced manual identity checks, significantly reducing processing times and improving accuracy.
- Streamlined Document Processing
The platform’s advanced document intelligence capabilities automate information extraction and classification, ensuring faster and more consistent handling of customer data. - Enhanced Risk Analysis
Intelligent algorithms integrated into the system provided comprehensive risk assessments, enabling proactive decision-making with minimal delays.
Results
The implementation of Arya AI’s solution delivered impressive results for ICICI Lombard:
- Faster Onboarding
AI-driven automation significantly accelerated the onboarding process, enabling quicker customer verification and reducing wait times.
- High Automation Efficiency
Arya AI’s platform automated 98% of the onboarding workflows, drastically reducing manual involvement and improving overall operational efficiency.
- Minimal Manual Intervention
Only 2% of the process required manual quality checks; ICICI Lombard achieved substantial time savings and minimized human errors. - Minimal Manual Intervention
Only 2% of the process required manual quality checks; ICICI Lombard achieved substantial time savings and minimized human errors.
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